Shipping Policy

Last updated: September 21, 2026

At Track Prints, we carefully prepare every order for delivery. This Shipping Policy explains our processing and delivery timelines for orders placed through trackprints.com.

1. Free Shipping

We offer free shipping on all orders.

There are no standard shipping charges added to your order at checkout.

2. Processing and Delivery

Orders are generally processed and delivered within 6–8 business days from the date the order is placed.

The 6–8 business day timeframe is an estimate and is not a guaranteed delivery date.

Delivery times may occasionally be longer due to holidays, high order volumes, carrier delays, weather, customs processing, or other circumstances outside our reasonable control.

3. Order Tracking

When tracking is available, tracking information will be sent to the email address provided with your order.

Tracking information may take some time to become active after your order has been shipped.

4. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible at support@trackprints.com.

We will make reasonable efforts to assist with address corrections before shipment, but we cannot guarantee that changes can be made after an order has entered processing or been shipped.

Track Prints is not responsible for delivery issues resulting from an incorrect or incomplete address provided by the customer.

5. Delayed Shipments

The 6–8 business day timeframe is an estimate. Delivery may take longer due to circumstances outside our reasonable control, including:

• Carrier delays
• Severe weather
• Holidays
• High shipping volumes
• Customs processing
• Incorrect or incomplete shipping information
• Other unforeseen circumstances

If your order has not arrived within the expected timeframe, please contact us at support@trackprints.com with your order number.

6. Lost or Missing Packages

If tracking shows that your package has been delivered but you cannot locate it, please first check your delivery location, with household members, neighbors, or any designated safe-place location.

If you still cannot locate the package, contact us with your order number and tracking information so we can review the shipment and determine the appropriate next steps.

7. International Orders

Where international shipping is available, orders may be subject to customs procedures, import duties, taxes, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated, any customs duties, import taxes, or other fees imposed by the destination country are the responsibility of the customer.

Customs processing may also result in additional delivery time.

8. Multiple Shipments

If an order contains multiple products, items may occasionally arrive separately.

If you receive only part of your order, please check the tracking information provided before contacting us.

9. Contact Us

Track Prints
1209 Mountain Rd PL NE Ste R
Albuquerque, NM 87110
United States

Email: support@trackprints.com