Privacy policy

At Track Prints, operated by Primevora LLC, we respect your privacy and are committed to protecting the personal information you provide when using our website.

This Privacy Policy explains what information we collect, how we use it, how it may be shared, and the choices available to you when you visit or make a purchase from trackprints.com.

1. Information We Collect

When you visit our website, place an order, contact us, or otherwise interact with Track Prints, we may collect information such as:

Information you provide directly

Name
Billing and shipping address
Email address
Phone number, if provided
Payment and transaction information
Order details
Information you provide when contacting customer support
Any other information you voluntarily provide to us

We do not need or intend to collect sensitive personal information unless it is necessary for a specific purpose and provided lawfully.

Information collected automatically

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type and device information
Operating system
Pages viewed and interactions with our website
Referring website or source
Approximate location based on IP address
Date and time of website activity
Cookies and similar technologies

2. How We Use Your Information

We may use personal information to:

Process and fulfill your orders
Process payments
Provide order confirmations and shipping updates
Provide customer support
Respond to inquiries
Maintain and improve our website
Understand how customers use our website
Prevent fraud, abuse, and unauthorized activity
Maintain the security of our services
Send marketing communications when permitted and where you have chosen to receive them
Comply with applicable legal and regulatory requirements

3. Payments

Payments made through Track Prints are processed by third-party payment providers.

We generally do not have access to your complete payment card number. Payment information is handled by the applicable payment processor according to its own privacy policy and security practices.

4. Cookies and Similar Technologies

Track Prints and our service providers may use cookies, pixels, tags, and similar technologies to:

Keep our website functioning properly
Remember preferences
Understand website traffic and usage
Measure advertising and marketing performance
Improve our website and shopping experience
Provide relevant advertising where applicable

You may be able to control or disable certain cookies through your browser settings or available cookie controls. Disabling certain cookies may affect the functionality of parts of our website.

5. Shopify

Our online store is powered by Shopify, which provides the ecommerce platform used to operate our store and process customer transactions.

Shopify may collect and process information in connection with your use of our store. Shopify's handling of personal information is governed by its own privacy practices and policies.

6. Service Providers

We may share information with trusted third-party service providers when necessary to operate our business and provide our services.

These may include providers involved in:

Payment processing
Website and ecommerce services
Order fulfillment and shipping
Email and customer communications
Analytics
Advertising and marketing
Fraud prevention and security
Website hosting and technical services

We only share information as reasonably necessary for these purposes and, where appropriate, require service providers to handle information in accordance with applicable obligations.

7. Order and Shipping Information

When you place an order, information necessary to process and deliver that order may be shared with service providers involved in fulfilling and shipping your purchase.

This may include your name, shipping address, contact information, order details, and other information necessary to complete the transaction.

8. Marketing Communications

If you subscribe to our marketing communications, we may use your email address to send information about products, promotions, new releases, or other Track Prints updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.

Even if you opt out of marketing communications, we may still send transactional or service-related communications, such as order confirmations, shipping updates, or responses to customer-service requests.

9. Analytics and Advertising

We may use analytics and advertising services to understand website activity, measure marketing campaigns, and improve our products and services.

These services may use cookies, pixels, or similar technologies and may collect information about your interactions with our website.

The specific services used may change over time as we update our website and marketing operations.

10. How We Protect Your Information

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

11. How Long We Keep Information

We retain personal information for as long as reasonably necessary to provide our services, complete transactions, maintain business and financial records, resolve disputes, prevent fraud, comply with legal obligations, and enforce our agreements.

When information is no longer reasonably required, we may delete it or retain it in a form that no longer reasonably identifies you, where appropriate.

12. Your Privacy Choices

Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information.

These may include the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Opt out of certain marketing communications
Request information about how your personal information is collected and used
Exercise other privacy rights provided by applicable law

To make a privacy-related request, contact us using the information below.

We may need to verify your identity before completing certain requests.

13. Children's Privacy

Track Prints is not intended for children under the age required by applicable law to provide consent to the processing of their personal information.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided us with personal information, please contact us so that we can review and take appropriate action.

14. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of those websites before providing personal information.

15. International Visitors

Track Prints may serve customers located in different countries. As a result, your personal information may be processed or stored in countries other than the country where you live.

Where required by applicable law, we take appropriate measures when transferring personal information across borders.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or legal requirements.

When we make changes, we will update the Last updated date at the top of this policy.

We encourage you to review this page periodically.

17. Contact Us

If you have questions about this Privacy Policy or want to exercise an applicable privacy right, contact us:

Track Prints
Primevora LLC
1209 Mountain Rd PL NE Ste R
Albuquerque, NM 87110
United States

Email: support@trackprints.com