Refund policy
At Track Prints, we want you to be satisfied with your purchase. Our products are made to order, so returns and refunds are handled according to the conditions below.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive an item that is different from what you ordered, please contact us within 14 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
- Any other information that may help us resolve the issue
Once we review the issue, we may offer a replacement or refund, depending on the circumstances.
Returns for Change of Mind
Because our products are made to order, we generally do not accept returns for change of mind, including situations where you ordered the wrong size, selected the wrong product, or simply no longer want the item.
Please carefully review the product description, dimensions, and other product details before placing your order.
Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.
Incorrect Shipping Address
Customers are responsible for providing an accurate and complete shipping address when placing an order.
If you notice an error in your shipping address, contact us as soon as possible. We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered processing.
Orders returned because of an incorrect or incomplete address may require additional shipping costs before they can be reshipped.
Lost or Missing Orders
If your tracking information indicates that your order has been delivered but you cannot locate it, please first check with household members, neighbors, and the delivery location.
If you are still unable to locate the package, contact us at support@trackprints.com and provide your order number. We will review the shipment details and determine the appropriate next steps.
Refunds
If a refund is approved, it will be issued to the original payment method used for the purchase.
Once processed, the time required for the refund to appear in your account depends on your bank or payment provider.
Order Cancellations
If you need to cancel an order, contact us as soon as possible after placing it.
We may be able to cancel an order before it enters processing. Once an order has entered production or processing, cancellation may no longer be possible.
Contact Us
If you have questions about returns, refunds, damaged products, or your order, contact us at:
Track Prints
1209 Mountain Rd PL NE Ste R
Albuquerque, NM 87110
United States
Email: support@trackprints.com